Innovative Research Partnerships: L.J. & Allison Build New Way to Measure Clinical Communication Quality

Innovative Research Partnerships: Healthcare Edition is a series of profiles about collaborations between Ph.D. communication researchers and healthcare clinicians, and is a part of the broader Innovative Research Partnerships series. These partnerships demonstrate the creativity involved in initiating and sustaining cross-sector and multidisciplinary collaborative research. Through interviews of both partners in the collaboration, I share the unique stories behind the fruits of these partnerships. 

L.J.’s Perspective

L.J. Van Scoy, M.D., who is now a physician and associate professor of medicine, humanities, and public health sciences at Penn State Milton S. Hershey Medical Center, was frustrated after a long day in 2014 spent searching medical research databases in vain for what she needed: a way to evaluate the quality of end of life communication. In other words, how can you tell when there has been a “good” or a “bad” conversation when discussing end-of-life preferences? But none of the medical research seemed to provide a valid approach. Most of the research focused on behaviors rather than her concern, that is, had a rich and substantive conversation occurred? With 5:00 p.m. looming after a long day, L.J. abandoned the fancy academic search engines and turned to Google. Finally, she found something of interest. L.J clicked on Allison’s dissertation about end-of-life communication quality, printed it and took it home. Later that night, L.J. found herself reading the dissertation in the bath tub. “It changed my life,” L.J. reflected, adding that Allison’s research was a “goldmine.”

Allison’s Perspective

Allison Gordon, Ph.D., who is associate professor of communication at University of Kentucky, received a call from L.J. soon afterward without knowing it would lead to four years (and counting) of collaboration. Allison studies how the quality of people’s communication with others affects their health decisions. Partnering with L.J. has allowed Allison to study communication between patients and their medical providers, and to more fully develop the measure of communication quality she developed for her dissertation. Together, she and L.J. have tested, measured, and applied multiple goals theory, which claims that people pursue various goals – often simultaneously – through their communication. These goals include relational, task, and identity goals.

About the Project

Together, Allison and L.J. have developed and refined the communication quality assessment (CQA), which Allison calls the “gold standard methodology for assessing clinical communication about difficult topics.” Their partnership has yielded at least five academic publications so far. They have also received an R21 grant from National Institute of Health to further develop CQA and compare alternate methods of coding communication interactions in pursuit of a more streamlined process. According to L.J., there are few tools in medical research that are both theoretically-driven and well-attuned to communication quality. L.J. believes CQA “belongs in medical culture,” saying she wants to spread the word among clinicians about this approach to understanding and improving communication with patients.

About the Partnership

The partnership between Allison and L.J. has worked because they are “united by the common goal of wanting to improve clinical communication,” according to Allison. While partnerships between social scientists and physicians may be rare, Allison and L.J. describe the partnership as one marked by trust and mutual respect. Both agree that their complementary areas of expertise are central to the quality of their research accomplishments. Allison acts as social scientific theorizer who provides insight and explanation about human communication, and L.J. serves as the clinical expert who oversees application of research in the clinical setting. Together, they have refined CQA by adding two new dimensions to the measure to better address communication in clinical encounters. The two collaborators have found that their work styles seem to complement one another’s as well. L.J. said that neither of them are “egocentric or arrogant,” adding that Allison had been generous in sharing her method and soliciting L.J.’s input. Allison said she admires L.J.’s detail-oriented “get-things-done” approach, adding that she is “happy to be L.J.’s co-pilot” as L.J. pursues grants and new projects.

Disclosure: I have assisted with two of Allison and L.J.’s research projects, including one project as of October 2018, in which I serve as a paid coder.

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